Zoho BigIn

Pipeline-centric CRM built and priced for small businesses With Bigin, small businesses can now manage their customer relationships more easily than ever. Whether you’re ready to move beyond spreadsheets or simply replace legacy sales tools, we are here to help you get started. Let’s Bigin? https://www.lumenbusiness.co.nz/wp-content/uploads/2021/08/small-bussiness-crm.mp4 Engage Prospects Deploy web forms to capture your website … Read more

Zoho SalesInBox

Think inside the (in)box Turn unopened emails into closed deals with the only email client built exclusively for salespeople. The first email client built exclusively for salespeople The most recent email isn’t always the most important. Especially in sales. You need to stay on top of the deals that are most likely to turn into … Read more

Zoho Sign

Zoho Sign, Paperless A complete digital signature app for business signatories. Securely sign, send, and manage your documents from anywhere with Zoho Sign. A simple user interface with robust features Sign Effortlessly Digitally sign documents yourself and email the signed copies to others, get documents signed on the spot, or send documents to request signatures.

Zoho Survey

Easy to make and use surveys with Zoho Survey Create your survey in minutes. Reach your audience on every device. View results graphically and in real-time. Learning about your customer’s wants and needs is a vital ingredient in making a business work.  Without this knowledge a business is relying on guesswork.  Zoho Survey is flexible … Read more

Zoho SalesIQ

Discover the future of customer engagement Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly … Read more

Zoho Campaigns

Email marketing software to reach and grow your audience Engage with customers with Zoho Campaigns

CRM: From a chance of success to proactively creating opportunities

The journey from being responders to actively driving change The business environment has changed dramatically over the last few of decades.  In many ways businesses have been given the ability to be much more competitive. Businesses now have more tools to use to differentiate their service from their competitors.  However many companies are yet to … Read more

Getting your CRM and KPIs to work together

Key symptoms of a failing CRM system – and how a certain KPI contributes Is there a key symptom of a failing CRM? One that leads to an under performing sales team? The question above is one we get asked time and time again, and after years of installing and driving CRM systems we see … Read more

How CRM & Marketing Automation can drive up business value

crm helps drive value

Your CRM and Marketing Automation can increase your business’s value upon resale Regardless of whether or not you are looking to sell your business in the near future, most business owners and directors are focusing their activities on driving up the value of their business.  Most of these efforts will be focused on growing the value … Read more

How to Improve Customer Retention with CRM

crm customer retention

CRM to keep your customers happy Does your business know when your customers are at risk to being stolen by your competitors? Or do you simply leave it to chance? We often pose this question to businesses. Their first answer usually is “Of course I do, our customers have a great relationship with our business!”. … Read more