Launching a successful product with Zoho One and Zoho CRM

Over the years we have seen that, when companies launch new products, some of those products end up unsuccessful. The question becomes: “What makes a successful product or an unsuccessful product?”. We start by defining what is a successful new product. Most companies go with a objective definition of ROI by measuring sales volume, margin, … Read more

Cultivating initiative with high performance sales teams and utilising Zoho CRM

Unlike any other software implementation, a CRM implementation can fail structurally if not done correctly. It can also fail to live up to expectations if not utilised properly. At Lumen, we spend countless hours thinking about how to rectify these failures for our customers. One of the biggest questions we think people need to ask … Read more

The dark side to implementing a CRM

I mostly I write about the benefit of implementing Zoho CRM to business. In this article we will talk about the potential downsides from digitising your business. Everything comes with trade-off’s.  When it comes to technologies like Zoho, CRM is no different. The invention of watches and clocks gave us the benefits of much better planning … Read more

Business Process vs Business Culture

Lumen CRM coaching

After so many Zoho CRM implementations we have seen many business successes and failures. Business culture in this context is how we sell, effective account management, and business & customer interaction. In principle, when the CRM needs to manage accounts and sales, the business culture dictates the business process. We, and our clients, expect us … Read more

Zoho Sites

Build websites the way you want We help you focus on your passion. Whether it’s blogging, photography, business, or art—let your website do the talking. Stunning Templates! Create your website quick and easy by choosing from a collection of customizable templates

Zoho Commerce

Build your business with ecommerce Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data.  Set up your own online store in just a few steps Lumen Business Solutions will help you enter the world of ecommerce in … Read more

Zoho Bookings

Online scheduler for offering the best consultations Zoho Bookings syncs your calendars while letting customers self-schedule and pay for appointments. Our user interface auto-customizes for your industry, meaning you feel right at home. Say hello to smart scheduling! Appointment Scheduling Reduce email back-and-forth Customers can check your availability online and book with you. Eliminate no-shows … Read more

Zoho Sales & Marketing CRM

The only Zoho partner with a proven track record of delivering customized solutions to clients, from government and enterprise to SMEs. We’re the experts of Zoho CRM, all our staff are Kiwis – we do not outsource overseas.