Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Offer proactive and personalized support through context-awareness.
Proactive customer service is the order of the day. In its “Magic Quadrant for CRM Customer Engagement Center 2021,” report, Gartner says, “By 2023, 30% of customer service organizations will deliver proactive customer service using artifcial intelligence(AI), process orchestration and continuous intelligence.”
To read the full report, click here (Gartner account required to access the report)
*Gartner, Magic Quadrant for CRM Customer Engagement Center, Nadine LeBlanc | Jim Davies | Varun Agarwal, 15 June 2021
*Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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